FAQ

What is the Concept of Soak Urban Wellness?

At Soak Urban Wellness we want you to relax and destress from every day life. With us you book your own space with your own wellness facility. Just for yourself.  No other people sharing your wellness moment.

We offer different solo and duo wellness treatments or packages varying from 20 minutes to 3 hours for an instant health boost, quick relaxation or complete reset.

Which and how many different wellness spaces do you offer?

3 Private Infrared Sauna Cabin Rooms
Relax, detox & energize in the silence of your own private cabin

45 min. solo or duo cabins

1 Private Wellness Sauna Studio

Retreat to your urban hideaway with a Finnish sauna, steam cabin, relaxing beds, foot tubs, showers and outside patio

2 hrs. duo private wellness

2 Massage Chairs

Take a break and immerse yourself in the most relaxing environment. Imitated to human hands massage chairs

20 min. solo or duo sessions

1 Masseuse

High quality therapeutic treatment in combination with Infrared Sauna

1 or 1,5 hr. solo full body massage

1 CollaTan Booth

3 types of light (UVA for tanning, UVB for vitamin D & melanin and collegenic (red) light for soothing skin

10 min. sessions yo get your Glow

1 Juices & Bowls Bar (public area)

Fresh ginger shots, cold pressed juices, yoghurt bowls, smoothies, salad bowls, herbal teas

What should I wear during my sauna session?

All our sauna rooms and the wellness studio are private use. So you can wear whatever feels comfortable. We recommend to do your sauna sessions naked or wrap a towel. But you are also allowed to wear a swimsuit.

What do I need to bring with me?

We provide you with the use of towels, bathrobes, slippers and water for hydration.

Can I bring my own products?

Please do not bring lotions and oils into the sauna as it can stain the wood.

 

 

Do I need a reservation?

Yes! At Soak Urban Wellness you need to pre-book and reserve your facilities online. You can make an online booking up to 12 hours before the start of your appointment.

How can I make an online booking?

Via any 'book now' button on our website you enter our online appointments module. Just select your desired facility, package, date and time.

Why do I have to prepay or pay a deposit?

Our facilities are private use only. This means that we reserve the space especially for you. We prepare your wellness, pre-heat the sauna(s), plan staff etc. Last minute cancellations or no show means we cannot offer the wellness to other quests anymore. Paying (a deposit) for your reservation shows that you intend to show up.

What is your cancellation policy?

If you wish to change or cancel your reservation, we require that you cancel online 24 hours before your booked appointment (you can find the cancellation link in your confirmation email). Sessions cancelled before the deadline will be rescheduled, credited or refunded. Changes or cancellations after the deadline or no shows will be billed for the full session.

Refunds

Refunds are made by regular bank transfer.

If you request a refund for payments made with creditcard there are a few considerations. Because you didn't pay us directly we don't have acces to your bank details. Therefore you have to provide us with your bank account number and account name. We will refund your payment minus your creditcard company processing fee charges to us (approximately 2% - 3,5%).

Giftvouchers are non-refundable and cannot be exchanged for money in part or full.

 

 

Is it safe to visit Soak Urban Wellness

Soak Urban Wellness is completely Corona proof. All our sessions are solo or duo only. You never share a wellness room with someone else. All our facilities are cleaned and sanitized between reservations. Staff en masseuses wear face masks.

COVID-19 Guideline

  • Private wellness spaces are for 1 or 2 people only
  • In case of a duo booking (infrared cabin or private wellness studio) you have to share a household
  • There are limited treatments available to regulate traffic
  • Personal bookings have to be made online and minimal 12 hours in advance

 

How can I purchase a Gift Card?

You can buy an E-Gift Voucher online. Go to our Giftvoucher menu on our website. Select your wellness give away package. After payment the voucher is sent to you as an e-ticket.

Can I receive a digital or physical Gift Card as well?

Yes! After you have purchased your e-ticket online you can either choose to use our digital gift card which you can sent via email with a personal message or ask us to handwrite a physical giftcard which we will sent by post to you or directly to the lucky receiver.

How can I redeem my giftvoucher?

Follow the steps
2: Click ‘Book now”
3: Make an online reservation
4: Select your wellness facility and/or package
5: Choose an available date and time
6: Register with name and email or login
7: BEFORE payments click the “use coupon or giftcard” button
8: Fill in your giftcard code
9: Payment is done and you will receive a confirmation of your appointment

 

Which Memberships options do you offer?

Next to our single treatments we also offer credit packages (saver passes) and monthly memberships for our infrared saunas and massage chairs.

Saver passes are highly discounted and can be bought in a pack of 10 sessions with a validity of 6 months.

Monthly memberships are valid for 1 or 2 (solo or duo) sessions per week and can be subscribed for online

Can I share my monthly membership or credit package (saver pass)?

Yes! You can make an online appointment on your account for someone else. Please let us know upfront if you give away your session to another person

How long is the monthly membership agreement?

Membership are month-to-month agreements with monthly automatic debit and with a minimum of 3 months.

 

 

What is the location of Soak Urban Wellness?

The luxurious build shipping containers of our urban wellness hideaway are located in buzzing Amsterdam South-east, just behind the IKEA at Hullenbergweg 6a in Amsterdam

Do you have parking available?

Yes! We have our own parking place for free available on-site. Just follow the signs.

Is the wellness wheelchair accessible?

Unfortunately our wellness facilities are not wheelchair accessible because of different stairs